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	<description>By Josh Mackey - Passionate about innovating, communicating, and executing great customer experiences.</description>
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		<title>To get angry or not to get angry? &#8211; Customer Feedback Strategy (CFS).</title>
		<link>http://joshmackey.wordpress.com/2010/03/10/customer_feedback_strategy/</link>
		<comments>http://joshmackey.wordpress.com/2010/03/10/customer_feedback_strategy/#comments</comments>
		<pubDate>Wed, 10 Mar 2010 04:20:05 +0000</pubDate>
		<dc:creator>Josh Mackey</dc:creator>
				<category><![CDATA[Customer Relations]]></category>
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		<category><![CDATA[Complaints]]></category>
		<category><![CDATA[Customer]]></category>
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		<description><![CDATA[The idea for this post came from two questions I have wondered about for some time. ‘As a customer is it more effective to get angry and upset when you receive &#8216;bad&#8217; customer service or just stay calm and simply explain the situation in a mature way?’ and ‘Have businesses created an aggressive customer feedback culture by [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=joshmackey.wordpress.com&amp;blog=7688023&amp;post=1&amp;subd=joshmackey&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Getting the right employee post &#8211; My response</title>
		<link>http://joshmackey.wordpress.com/2009/07/22/getting-the-right-employee-post-my-response/</link>
		<comments>http://joshmackey.wordpress.com/2009/07/22/getting-the-right-employee-post-my-response/#comments</comments>
		<pubDate>Wed, 22 Jul 2009 14:20:52 +0000</pubDate>
		<dc:creator>Josh Mackey</dc:creator>
				<category><![CDATA[Customer Relations]]></category>

		<guid isPermaLink="false">http://joshmackey.wordpress.com/?p=98</guid>
		<description><![CDATA[Check out original blog post here http://bit.ly/HmLEU Hi Mac great article, As a Australian and budding 27 year old entrepreneur living in NYC I agree. But this opinion may not be widely put into practice. In my desire to join a innovative corporation or firm as an internal innovator or project manager for the different [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=joshmackey.wordpress.com&amp;blog=7688023&amp;post=98&amp;subd=joshmackey&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>‘Don’t make it hard for the customer’</title>
		<link>http://joshmackey.wordpress.com/2009/07/02/%e2%80%98don%e2%80%99t-make-it-hard-for-the-customer%e2%80%99/</link>
		<comments>http://joshmackey.wordpress.com/2009/07/02/%e2%80%98don%e2%80%99t-make-it-hard-for-the-customer%e2%80%99/#comments</comments>
		<pubDate>Thu, 02 Jul 2009 16:28:02 +0000</pubDate>
		<dc:creator>Josh Mackey</dc:creator>
				<category><![CDATA[Customer Relations]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Functionality]]></category>
		<category><![CDATA[Josh]]></category>
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		<guid isPermaLink="false">http://joshmackey.wordpress.com/?p=60</guid>
		<description><![CDATA[Today I was in a book store milling around the business section deciding what books to buy next.  Searching for ‘Don’t make me think’ by Steve Krug a book that has been highly recommended to me by numerous people. Apparently the book is the bible for website functionally design and testing, which in my mind [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=joshmackey.wordpress.com&amp;blog=7688023&amp;post=60&amp;subd=joshmackey&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>‘The wait’ &#8211; Make me think good thoughts.</title>
		<link>http://joshmackey.wordpress.com/2009/06/05/%e2%80%98the-wait%e2%80%99-make-me-think-good-thoughts/</link>
		<comments>http://joshmackey.wordpress.com/2009/06/05/%e2%80%98the-wait%e2%80%99-make-me-think-good-thoughts/#comments</comments>
		<pubDate>Fri, 05 Jun 2009 19:26:48 +0000</pubDate>
		<dc:creator>Josh Mackey</dc:creator>
				<category><![CDATA[Customer Relations]]></category>
		<category><![CDATA[Customer]]></category>
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		<category><![CDATA[Josh]]></category>
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		<guid isPermaLink="false">http://joshmackey.wordpress.com/?p=32</guid>
		<description><![CDATA[I am a big believer in the power of creating positive thinking in your customers at all times. When using, experiencing or thinking about your service, product or brand, ideally your customers should experience or be reminded of only positive thoughts. Simultaneously businesses should be trying to remove all possible negative stimuli from their customer’s [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=joshmackey.wordpress.com&amp;blog=7688023&amp;post=32&amp;subd=joshmackey&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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